Register Now for the April 10 Baldrige 101 Training

Baldrige 101: Introduction to the Baldrige Framework, is a one-day case-study based workshop where participants become familiar with the basics of the Framework—its Core Values, the Criteria, guidelines for evaluating processes and results, and an introduction to applying the Framework in an organization. Training is led  by experienced members of the SPQA and Baldrige communities….

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2019 OTW 3rd Cohort Resources

The 3rd OTW Cohort is using several resources to drive their journey to organizational excellence. It begins with a survey of leadership, which helps to establish a baseline and begins to identify possible areas of improvement. This is followed by the Discovery process, which deepens understanding and provides the information necessary to develop improvement plans….

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OTW 2019 Advisory Committee

  Small Business and Supplier Diversity (SBSD) is the state agency dedicated to enhancing the participation of our small, women- and minority-owned businesses in Virginia’s procurement opportunities. SBSD is responsible for the administration of two certification programs: the Small, Women- and Minority-owned Businesses under Virginia’s “SWaM” Procurement Initiative and the federal U.S. Department of Transportation’s…

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Join us for the Fall Baldrige Performance Excellence Conference

The 2019 Baldrige Fall Conference is a “must attend” event for business leaders who are looking for a proven methodology that can be tailored to meet their unique business objectives while sustaining a culture of continuous improvement. Join us for the premier, performance excellence conference for today’s leading-edge organizations. The conference, Tune Into Excellence, presented by…

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Baldrige 101 – August 14, 2019 – Lynchburg, VA (updated)

Baldrige 101: Introduction to the Baldrige Framework At this one-day workshop, you will learn how to use the Baldrige Excellence Framework to guide your efforts to assess and improve performance in your organization.  You will learn how performance in six Process categories drives measurable Results. Virginia SPQA Training Facilitators bring many years of experience using…

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Refund Policy

SPQA’s plain English refund policy You may request a refund for an SPQA event by sending an email to the SPQA Executive Director executive.director@spqa-va.org Requesting a refund with the event more than one week away? Your registration is fully refundable. Requesting a refund with the event one week or less away? You have two options:…

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Baldrige 101 – August 14, 2019 – Lynchburg, VA

Baldrige 101: Introduction to the Baldrige Framework At this one-day workshop, you will learn how to use the Baldrige Excellence Framework to guide your efforts to assess and improve performance in your organization.  You will learn how mature performance in six Process categories drive measurably mature Results. Virginia SPQA Training Facilitators bring many years of…

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Baldrige Training 2019

Our one-day workshop is offered at least four times per year. This is a hands-on study of the most current Baldrige Framework and Criteria with participants sharing how they would respond to the criteria.  Our 2019 programs were held in Richmond and Alexandria and will be held in Lynchburg in August, and in Norfolk in…

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Training Opportunity: Lynchburg, VA, August 14

We teach you how to use the Baldrige Framework and Criteria to help your organization be competitive and achieve long-term success. Are you a process improvement professional or an organizational leader in search of structures and processes that incorporate improvement initiatives in the areas of risk, innovation, strategy, quality, process improvement, efficiency, customer and workforce…

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Mary Redd-Clary

Mary Redd-Clary, Ph.D. led numerous organizations and departments to continuous improvement as a director, manager, trainer, mentor, and coach over her professional government career with the Department of Navy and Department of Army. In her last position as Director of the Navy Voluntary Education Program (GS15), she supervised staffs in Navy College Offices located world-wide…

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