In this Introductory course, SPQA offers an opportunity for individuals and organizations to learn the foundations of performance excellence. The program is based on the Baldrige Excellence Framework. The Excellence Framework is a national model for organizational performance improvement. Through questions, the Framework guides organizations to a systemic and integrated perspective of an organization’s process. Process improvement…
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Pathways to Excellence
The Pathways to Excellence Program serves as a valuable resource for organizations seeking to enhance their performance and achieve excellence in their operations. Our structured framework, tiered assessment process, and emphasis on continuous improvement, the program helps organizations at all levels drive positive change and deliver greater value to their stakeholders. Our program is a…
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Mayda Colón
Mayda Colón, is an architect, facilitator, designer, and family-oriented individual. She has over a decade of professional expertise in architecture, policy development, and project and program management. She explores the intersections of art, architecture, and social connection, with a career in fostering human centered solutions, environmental stewardship, and community engagement. She achieved dual master’s degrees…
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Joni Mixon
Joni Mixon is a Senior Program Analyst with the Improvement and Compliance Service (ICS), a Service office under the National Cemetery Administration (NCA), which falls under the Department of Veterans Affairs (VA). Improvement and Compliance Service provides assessment, analysis, and advice to enhance NCA accountability and provide assurance to Veterans and their families. ICS’s vision…
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2024 VHHA Award
The Achievement in Performance Excellence Award is one of the highest honors bestowed by the SPQA program, recognizing organizations that demonstrate exemplary leadership, a strong commitment to continuous improvement, and a focus on delivering outstanding results. In the 2024, Pathways to Excellence Award Cycle, VHHA is recognized due to its unwavering dedication to advancing healthcare…
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VHHA Honored with Award
Virginia Hospital & Healthcare Association (VHHA) Honored with Prestigious Achievement in Performance Excellence Award by U.S. Senate Productivity and Quality Award Program. Richmond, VA — September 13, 2024 — The Virginia Hospital & Healthcare Association has been awarded the esteemed Achievement in Performance Excellence Award by the United States Senate Productivity and Quality Award (SPQA)…
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Eastern State Hospital (ESH) & Educational Employee’s Supplementary Retirement System of Fairfax County (ERFC) Thank you to our 2023 award honorees, Eastern State Hospital (ESH) and the Educational Employee’s Supplementary Retirement System of Fairfax County (ERFC). Their dedication to relentless advancement has set a benchmark in delivering superior service to customers, stakeholders, and employees alike….
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2022 Above & Beyond Award
Beth Edwards & Kimberly Bond Every year the SPQA recognizes special examiners who have contributed greatly to the success of the Award Program. This peer recognition from team members and team leadership is delivered through three special awards: Above and Beyond Award, Rookie of the Year Award, and Examiner of the Year. The Above and…
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James Spengler
James (Jim) Spengler had a local government career that spanned 54 years. His leadership involved organizations responsible for recreation, parks, cultural arts, and history. His work career included director level positions in Virginia, California, Texas, and Ohio. Initial work with the Baldrige program started as an applicant organization receiving the Texas Quality Award in 2000….
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Kim Humphrey
Kim Humphrey is President/CEO of the Association for Manufacturing Excellence (www.ame.org ). AME, founded in 1985, is an international nonprofit organization dedicated to the exchange of knowledge in enterprise excellence. Kim has over 30 years of leadership experience with international companies including Huntington Ingalls/Newport News Shipbuilding, where she was responsible for process excellence and supplier development. Her diverse background…
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