Leadership

Janice K. Garfield, PhD, CQE. Dr. Jan Garfield is a nationally respected higher-education strategist, Baldrige master examiner, and senior academic leader with a distinguished career spanning faculty, dean, and provost roles. She has guided universities through academic renewal, accreditation transitions, and mission-centered transformation. Through her consulting practice, Prometheus Higher Education Engineers, Jan advances institutional foresight,…

Theresa Card, MA, RN, CLSSBB, CPHQ is a healthcare quality and performance improvement leader with extensive experience advancing clinical excellence and organizational performance. Theresa began her healthcare career as an ICU nurse at the University of Maryland Medical Center.  She now leads system-level initiatives in quality, patient safety, and operational improvement, applying Lean Six Sigma…

Jennifer Stokes, MBA, CSSBB, PMP, CMQ/OE, CPHQ, is an accomplished Six Sigma Black Belt with over 25 years of experience, including extensive expertise in the automotive and food manufacturing industries. She currently serves as a Senior Business Process Manager at Riverside Health System in Newport News, Virginia, where she partners with diverse process teams to…

Mayda Colón, is an architect, facilitator, designer, and family-oriented individual. She has over a decade of professional expertise in architecture, policy development, and project and program management. She explores the intersections of art, architecture, and social connection, with a career in fostering human centered solutions, environmental stewardship, and community engagement. She achieved dual master’s degrees…

Joni Mixon is a Senior Program Analyst with the Improvement and Compliance Service (ICS), a Service office under the National Cemetery Administration (NCA), which falls under the Department of Veterans Affairs (VA). Improvement and Compliance Service provides assessment, analysis, and advice to enhance NCA accountability and provide assurance to Veterans and their families. ICS’s vision…

Christelle Temple has 27 years extensive experience of postal operations and military service in the areas of program analysis, project management, quality assurance and quality control, supervision, training, instruction, coordination, administration, records management, strategic planning, threat and risk analysis and logistical solution with global applications. Currently, she serves as Branch Chief Defense Mail Services at…

Christopher Green, Phd has been the Director of Quality and Safety at Eastern State Hospital in Williamsburg, Virginia since 2019.  Chris is responsible for the management and oversight of hospital quality improvement, hospital safety, risk management, and health information management in collaboration with the administrative and clinical leaders of the hospital. Colleagues know Dr. Green…

Sunil Sinha, MD MBA FACHE FACP, has served in a variety of clinical and administrative leadership roles including Vice President for Quality and Population Health and Medical Director for Provider Network and Value Based Care at Sentara Health Plans (SHP) in Virginia. Previously he was the Chief Medical Officer of the BJC medical group in…

Nyrma Soffel, Office Manager for the City of Harrisonburg’s Department of Community Development, is at the center of customer services related to development and building projects that come to City Hall. Nyrma has wide-ranging experience in operational quality control and assurance, and in Six Sigma and Lean methodologies. Her focus on service-oriented process improvement and…

James (Jim) Spengler had a local government career that spanned 54 years. His leadership involved organizations responsible for recreation, parks, cultural arts, and history. His work career included director level positions in Virginia, California, Texas, and Ohio. Initial work with the Baldrige program started as an applicant organization receiving the Texas Quality Award in 2000….