SPQA is committed to providing training and mentoring to individuals and organizations interested in continuous improvement and performance excellence. The Education & Training program offers introductory, specialized and customized workshops and seminars, as well as Examiner level training.
Our team of experienced examiners and facilitators can present a variety of workshops based on the Baldrige Excellence Framework, and designed to meet the needs of individuals and organizations seeking to learn or expand understanding of the Framework concepts, and Criteria.
Click here for more details.
We invite you to our virtual 2021 Excellence in Extraordinary Times event coming up Friday, November 5, 2021! As we work to get back to our new “normal”, high performance and the delivery of excellence continues. Come and learn from those leaders and organizations who continue to strive for excellence. Mark your Calendars! We hope…Read More
SPQA uses the Baldrige Performance Excellence Framework as the basis for its award application, evaluation, scoring and feedback methods. To apply, organizations will need three documents available for download: The 2022 Award Intent to Apply must be submitted prior to application. Due: Friday, October 15, 2021 The 2022 Award Guide provides details on how to complete…Read More
SPQA is excited to announce UNOS winning the 2021 SPQA Achievement in Performance Excellence Award. We applaud them as they continue their journey toward implementing the Baldrige Performance Excellence Framework. About the United Network for Organ Sharing (UNOS) United Network for Organ Sharing (UNOS) is the mission-driven non-profit…Read More
Eastern State Hospital took an important step this year on its journey toward implementing the Baldrige Performance Excellence Framework by winning the 2021 SPQA Commitment to Performance Excellence Award. As the first public mental health hospital in the United States, Eastern State Hospital traces its roots back to…Read More
Below are the names of the individuals who sacrificed time and family to review and provide helpful feedback to the organizations that submitted an application for the Senate Productivity and Quality Award. These persons comprise the esteemed membership of our Board of Examiners. We post their names here in recognition of the significant investment in…Read More
Member Benefits When you become an SPQA member, you demonstrate to your customers and employees that you are committed to the SPQA mission and principles of performance excellence. Member benefits include: Demonstration of a commitment to excellence, 10% discount on all individual training, 10% discount on the Forum for Excellence, Discounted SPQA Award Program application…Read More
Thank you for your interest in becoming a SPQA Examiner. Conducting an examination of an outside organization is the best way to learn how to apply the Baldrige Excellence Framework in your organization. The team approach focuses on the examination process and on building examiner skills in using the Framework. The 2021 Examiner Guide provides…Read More
EDUCATION Overview – Baldrige Excellence Framework & SPQA: An SPQA ambassador will provide a 1-hour overview of the use of the Framework, and how SPQA may help your organization begin or expand its efforts toward organizational excellence. Sessions are schedule at the convenience of the host organization. We request 10-day advance notice to schedule…Read More
Baldrige Excellence Framework Workshops: These sessions provide an introduction to the Baldrige Excellence Framework, concepts and Criteria. Using the Case Study of a fictitious organization, the training includes large group discussion, and small group exercises to help participants learn or expand their understanding of the Criteria and how it may assist their individual or organizational…Read More
Is your organization seeking more effective and efficient ways to achieve excellent results? SPQA can help. SPQA is affiliated with the national Baldrige Performance Excellence Program (BPEP) and conducts training and workshops on the Baldrige Criteria and Framework to help organizations in their improvement efforts. The Baldrige Framework is used by organizations of all sizes,…Read More
Our one-day Baldrige Framework and Criteria Training workshop is offered at least four times per year. This is a hands-on study of the most current Baldrige Framework and Criteria by qualified trainers with participants sharing how they would respond to the criteria. Our 2020 programs are scheduled for Richmond, Alexandria, and Norfolk, with additional programs…Read More
SPQA taps the extensive experience of our volunteer Examiner and Board Members to provide a wide variety of customized training for your organization. The training sessions are customized to support your organization’s unique situation and your goals around continuous improvement and the the use of the Baldrige Excellence Framework. Customized training may include: Sessions 4…Read More