SPQA offers training to individuals and organizations eager to expand their knowledge of performance excellence, based on the principles and processes of the Baldrige Framework for Performance Excellence. The Framework is applicable to organizations in all sectors regardless of size or previous experience with performance improvement. The Framework uses a systems perspective to assist organizations in managing all components of their organization as a unified whole helping ensure that plans, processes, measures, and actions are in alignment and integrated. It also helps facilitate, agility, innovation and improvement.
Our training includes:
- Baldrige 101 conducted several times a year throughout the Commonwealth of Virginia and the District of Columbia. This workshop provides an in-depth understanding of the Baldrige criteria.
- Customized training which can be tailored to the specific needs of your organization. These are offered as requested.
If you would like additional details about SPQA’s training offerings, please contact the Executive Director.
Our one-day workshop is offered at least four times per year. This is a hands-on study of the most current Baldrige Framework and Criteria with participants sharing how they would respond to the criteria. Our 2019 programs were held in Richmond and Alexandria and will be held in Lynchburg in August, and in Norfolk in…Read More
We teach you how to use the Baldrige Framework and Criteria to help your organization be competitive and achieve long-term success. Are you a process improvement professional or an organizational leader in search of structures and processes that incorporate improvement initiatives in the areas of risk, innovation, strategy, quality, process improvement, efficiency, customer and workforce…Read More
SPQA taps the extensive experience of our board and examiners to provide a wide variety of customized training for your organization designed to support your growth and use of the Baldrige Excellence Framework. Our most common requests are: On-site Baldrige 101 training. The one-day session is identical to Baldrige 101 with the convenience of being…Read More