SPQA is committed to providing training and mentoring to individuals and organizations interested in continuous improvement and performance excellence.  The Education & Training program offers introductory, specialized and customized workshops and seminars, as well as Examiner level training.

Our team of experienced examiners and facilitators can present a variety of workshops based on the Baldrige Excellence Framework, and designed to meet the needs of individuals and organizations seeking to learn or expand understanding of the Framework concepts, and Criteria.

Click here for more details.

 

Above & Beyond

Every year the SPQA recognizes special examiners who have contributed greatly to the success of the Award Program. This peer recognition from team members and team leadership is delivered through three special awards: Above and Beyond Award, Rookie of the Year Award, and Examiner of the Year. The Above and Beyond Recognition is awarded to…

Read More

2021 Forum Format Change

The COVID-19 pandemic has made fundamental changes in how we all work, play, and learn. All organizations must adapt and sometimes innovate in this time of quickly changing customer requirements. SPQA is no exception. We have listened to our customers and looked at best practices. Our research has led us to the conclusion that an…

Read More

2022 Application Process

SPQA uses the Baldrige Performance Excellence Framework as the basis for its award application, evaluation, scoring and feedback methods. To apply, organizations will need three documents available for download:  The 2022 Award Intent to Apply must be submitted prior to application. Due: Friday, October 15, 2021  The 2022 Award Guide provides details on how to complete…

Read More

UNOS wins 2021 Award

SPQA is excited to announce UNOS winning the 2021 SPQA Achievement in Performance Excellence Award. We applaud them as they continue their journey toward implementing the Baldrige Performance Excellence Framework.               About the United Network for Organ Sharing (UNOS) United Network for Organ Sharing (UNOS) is the mission-driven non-profit…

Read More

ESH wins 2021 Award

Eastern State Hospital took an important step this year on its journey toward implementing the Baldrige Performance Excellence Framework by winning the 2021 SPQA Commitment to Performance Excellence Award.               As the first public mental health hospital in the United States, Eastern State Hospital traces its roots back to…

Read More

Our Board of Examiners

Below are the names of the individuals who sacrificed time and family to review and provide helpful feedback to the organizations that submitted an application for the Senate Productivity and Quality Award. These persons comprise the esteemed membership of our Board of Examiners. We post their names here in recognition of the significant investment in…

Read More

2021 SPQA Membership

Member Benefits When you become an SPQA member, you demonstrate to your customers and employees that you are committed to the SPQA mission and principles of performance excellence. Member benefits include: Demonstration of a commitment to excellence, 10% discount on all individual training, 10% discount on the Forum for Excellence, Discounted SPQA Award Program application…

Read More

The Examiner Process

Thank you for your interest in becoming a SPQA Examiner. Conducting an examination of an outside organization is the best way to learn how to apply the Baldrige Excellence Framework in your organization. The team approach focuses on the examination process and on building examiner skills in using the Framework. The 2021 Examiner Guide provides…

Read More

Education & Training

EDUCATION Overview – Baldrige Excellence Framework & SPQA: An SPQA ambassador will provide a    1-hour overview of the use of the Framework, and how SPQA may help your organization begin or expand its efforts toward organizational excellence.  Sessions are schedule at the convenience of the host organization. We request 10-day advance notice to schedule…

Read More

Workshops, coming soon!

Baldrige Excellence Framework Workshops: These sessions provide an introduction to the Baldrige Excellence Framework, concepts and Criteria.  Using the Case Study of a fictitious organization, the training includes large group discussion, and small group exercises to help participants learn or expand their understanding of the Criteria and how it may assist their individual or organizational…

Read More

Programs, Services and Costs

Is your organization seeking more effective and efficient ways to achieve excellent results? SPQA can help. SPQA is affiliated with the national Baldrige Performance Excellence Program (BPEP) and conducts training and workshops on the Baldrige Criteria and Framework to help organizations in their improvement efforts. The Baldrige Framework is used by organizations of all sizes,…

Read More

Baldrige Training 2020

Our one-day Baldrige Framework and Criteria Training workshop is offered at least four times per year. This is a hands-on study of the most current Baldrige Framework and Criteria by qualified trainers with participants sharing how they would respond to the criteria.  Our 2020 programs are scheduled for Richmond, Alexandria, and Norfolk, with additional programs…

Read More

Custom Training

SPQA taps the extensive experience of our volunteer Examiner and Board Members to provide a wide variety of customized training for your organization.  The training sessions are customized to support your organization’s unique situation and your goals around continuous improvement and the the use of the Baldrige Excellence Framework.   Customized training may include: Sessions 4…

Read More