SPQA offers training to individuals and organizations eager to expand their knowledge of performance excellence, based on the principles and processes of the Baldrige Framework for Performance Excellence.  The Framework is applicable to all sectors of our economy, including private businesses, non-profits, government, education, and health care, regardless of size or previous experience with performance improvement.  Utilizing a systems perspective, the Framework assists organizations in managing all components of their organization as a unified whole, ensuring that plans, processes, measures, and actions are consistent; it facilitates innovation and improvement. Our Baldrige 101 offering is provided several times a year across SPQA’s region—the Commonwealth of Virginia and the District of Columbia. We also provide custom training which can be tailored to the specific needs of your organization.

If you would like additional details about SPQA’s training and education offerings, please send an email to programs.services@spqa-va.org.

Custom Training

SPQA taps the extensive experience of our board and examiners to provide a wide variety of customized training for your organization designed to support your growth and use of the Baldrige Excellence Framework. Our most common requests are: On-site Baldrige 101 training. The one-day session is identical to Baldrige 101 with the convenience of being…

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Baldrige 101

Baldrige 101: Introduction to the Baldrige Framework, is a one-day workshop where participants become familiar with the basics of the Framework—its Core Values, the Criteria, guidelines for evaluating processes and results, and an introduction to applying the Framework in an organization.  The session, which is case study-based and includes exercises to practice the elements of…

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