SPQA offers training to individuals and organizations eager to expand their knowledge of performance excellence. Training is based on the principles and processes of the Baldrige Framework for Performance Excellence.  The Framework is applicable to organizations regardless of sector or size. Prior experience with performance improvement not required.

One of the basic tenets of the Baldrige approach is a systems perspective to managing all components of the organization. This helps ensure alignment in plans, processes, measures, and actions; it also helps facilitate agility, innovation and improvement.

A minimum of 10 registrants is required to hold a training session. We offer two types of training:

  1. Baldrige 101 workshops conducted four times per year throughout the Commonwealth of Virginia and the District of Columbia. This workshop provides an in-depth understanding of the criteria within the Baldrige Framework for Performance Excellence.
  2. The Baldrige 101 workshop delivered to members of your organization.  This can be customized to meet more specific needs of your organization, or it can be a replicate of the standard Baldrige 101 workshop.

We offer documentation for recertification units on request.  For additional details about SPQA’s training offerings, please contact the Executive Director.

Baldrige 101 Criteria and Framework Training — September 20, 2019

Register now to ensure your seat.  In this Introductory course, SPQA teaches you how to use the Baldrige framework and criteria to better understand your organization and help it achieve long-term success. Process improvement professionals and organizational leaders in search of structures and processes that will improve customer service, workforce engagement, efficiency, innovation, strategy, and…

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Baldrige Training 2019

Our one-day Baldrige Framework and  Criteria Training workshop is offered at least four times per year. This is a hands-on study of the most current Baldrige Framework and Criteria by qualified trainers. with participants sharing how they would respond to the criteria.  Our 2019 programs were held in Richmond, Alexandria and Lynchburg, will be held…

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Custom Training

SPQA taps the extensive experience of our board and examiners to provide a wide variety of customized training for your organization designed to support your growth and use of the Baldrige Excellence Framework. Our most common requests are: On-site Baldrige 101 training. The one-day session is identical to Baldrige 101 with the convenience of being…

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