Introduction to Performance Excellence
In this Introductory course, SPQA offers an opportunity for individuals and organizations to learn the foundations of performance excellence. The program is based on the Baldrige Excellence Framework. The Excellence Framework is a national model for organizational performance improvement. Through questions, the Framework guides organizations to a systemic and integrated perspective of an organization’s process. Process improvement professionals and organizational leaders searching for structures and processes that will improve customer service, workforce engagement, efficiency, innovation, strategy, and more should attend this workshop.
The Introduction to Performance Excellence is an ideal starting point for organizations seeking a guide for systemic organizational improvement. The program reviews the foundations of the Baldrige Excellence Framework, the Baldrige Core Values, and value of an integrated system when all key components fit together. Participants will walk away with practical skills they can immediately put to use to improve their organization’s processes.
SPQA is affiliated with the national Baldrige organization and represents organizations in Virginia, the District of Columbia, and Maryland. The national Baldrige organization is the nation’s public-private partnership dedicated to improving the performance of U.S. organizations. Let us help you with your performance excellence journey.
Dates:
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- April 24th & 25th from 9:00 AM to 12:00 PM (Eastern).
- September 25th & 26th from 9:00 AM to 12:00 PM (Eastern)
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Cost: $185
Application of Performance Excellence
In this follow-up to the Introduction course, SPQA offers experience-based learning to apply key performance excellence principles. The program is focused on the systems thinking value of the Baldrige Framework and how this creates a differentiation with other improvement models. Content focuses on the learning, integration, and relevance dimensions of organizational maturity using Baldrige. The value of performance excellence occurs when the organization behaves as a system with all “parts” contributing positively to intended outcomes. Course principles can be applied to all structures and processes in an organization.
The Excellence Framework is a national model for organizational performance improvement. Continued applicant of the Framework guides organizations to systemic improvement of an organization’s processes. Continuous learning helps achieve an integrated perspective of outcomes and results. Organizations or individuals seeking to improve all aspects of organization performance should attend this workshop.
SPQA is affiliated with the national Baldrige organization and represents organizations in Virginia, the District of Columbia, and Maryland. The national Baldrige organization is the nation’s public-private partnership dedicated to improving the performance of U.S. organizations. Let us help you with your performance excellence journey.
Dates:
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- May 15&16 from 9am to noon.
- October 17&18 from 9am to noon.
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Cost: $185
Third Thursday Baldrige Webinars
Attend training led by a consortium of state/regional Baldrige programs of the Alliance for Performance Excellence. The third Thursday webinars showcase practitioner led training on implementing various aspects of the Baldrige Framework. Access this training though the Partnership for Excellence.
The Partnership for Excellence
Baldrige Foundation Quarterly Webinar Series
As part of the Foundation’s effort to improve and enhance communications throughout the Baldrige community, they have established quarterly webinars. Webinars feature guest presenters who share best practices and provide valuable insights to assist you and your organization to learn and grow.