The Discovery Program is designed to introduce organizations and their leaders to a business improvement framework based on the Baldrige Excellence Framework. SPQA will provide an introductory workshop on the Baldrige Excellence Framework and a mentor to help the organization understand the Framework and the Discovery process. The organization will then complete a Self- Assessment using the Discovery process. The level of effort associated with participating in the Discovery Program is significantly less than participating in the SPQA Award Program. SPQA provides a team of experienced examiners to conduct an objective evaluation of the organization’s Self-Assessment submission based on the Baldrige Criteria for Performance Excellence. SPQA provides a Discovery Feedback Report and an optional post-Feedback Teleconference with the examiner team and the assigned mentor.
Needed to Participate
Organizations will need two documents available for download.
- The Discovery Guide (PDF) provides details on both the process and how the Self-Assessment and Feedback are conducted.
- The Intent to ApplyForm (MS Word) must be provided prior to the Self-Assessment submission.
Discovery or Award
Some organizations question which program would be best given where they are in their journey to performance excellence. The answer depends on:
- where the organization is today relative to addressing the full range of the Baldrige Excellence Framework, and
- how much time the organization is willing to invest relative to the quality of feedback it gets. Participation in the Award Program almost always provides a richer experience and perhaps an SPQA Medallion, but only if the organization is ready and willing to invest the time.