Discovery is a six-month program designed to introduce organizations and their leaders to a business improvement framework based on the Baldrige Excellence Framework; it often is the first step for an organization interested in applying for the SPQA Award program.

Virginia SPQA provides Discovery participants assistance that is not provided to SPQA Award applicants. This assistance includes an introductory workshop on the Baldrige Excellence Framework and a trained and experienced mentor who will help the organization understand the Baldrige Framework and the SPQA Discovery process. We provide the template for you to enter your responses to the Baldrige criteria questions  which becomes your organizational self-assessment. The self-assessment is reviewed by a team of Baldrige-Criteria-and-Framework-trained and experienced examiners who conduct an objective evaluation and prepare a Feedback report for the organization. This feedback report includes actionable comments resulting from examiner review. Discovery organizations also receive an optional post-Feedback teleconference with the examiner team and the assigned mentor.

Participating in the Discovery Program involves significantly less effort than participating in the SPQA Award Program and, because of the organizational learning and gaps identified, many organizations first participate in Discovery and, after learning about and addressing opportunities for improvement identified in the feedback report, apply for the Award program in a subsequent year.

To learn how your organization might participate in the Discovery program, see the Join us in Discovery post or contact



2021 SPQA Membership

Member Benefits When you become an SPQA member, you demonstrate to your customers and employees that you are committed to the SPQA mission and principles of performance excellence. Member benefits include: Demonstration of a commitment to excellence, 10% discount on all individual training, 10% discount on the Forum for Excellence, Discounted SPQA Award Program application…

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Executive Director Recruitment

The Virginia SPQA is looking for a VOLUNTEER Executive Director. This position will be for a one-year term, with a three-year renewable option at the discretion of the SPQA Board. *Applications accepted through May 31, 2021. As a SPQA Executive Director, you will: Serve as the main point of contact for customers, sponsors, and key…

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Join Us in Discovery

Start your SPQA Journey with our Discovery Program SPQA’s Discovery program is a partnership between SPQA and your organization. We will be with you every step of the way as you learn and apply Baldrige criteria to your organization and complete an application. The documents below can help you decide whether Discovery is right for…

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