Discovery is a six-month program designed to introduce organizations and their leaders to a business improvement framework based on the Baldrige Excellence Framework; it often is the first step for an organization interested in applying for the SPQA Award program.
Virginia SPQA provides Discovery participants assistance that is not provided to SPQA Award applicants. This assistance includes an introductory workshop on the Baldrige Excellence Framework and a trained and experienced mentor who will help the organization understand the Baldrige Framework and the SPQA Discovery process. We provide the template for you to enter your responses to the Baldrige criteria questions which becomes your organizational self-assessment. The self-assessment is reviewed by a team of Baldrige-Criteria-and-Framework-trained and experienced examiners who conduct an objective evaluation and prepare a Feedback report for the organization. This feedback report includes actionable comments resulting from examiner review. Discovery organizations also receive an optional post-Feedback teleconference with the examiner team and the assigned mentor.
Participating in the Discovery Program involves significantly less effort than participating in the SPQA Award Program and, because of the organizational learning and gaps identified, many organizations first participate in Discovery and, after learning about and addressing opportunities for improvement identified in the feedback report, apply for the Award program in a subsequent year.
Below are the names of the individuals who sacrificed time and family to review and provide helpful feedback to the organizations that submitted an application for the Senate Productivity and Quality Award. These persons comprise the esteemed membership of our Board of Examiners. We post their names here in recognition of the significant investment in…Read More
We want to invite you to our virtual 2021 Excellence in Extraordinary Times event coming up Friday, November 5, 2021. As we work to get back to our new “normal, high performance and the delivery of excellence continues. Come and learn from those leaders and organizations who continue to strive for excellence. Mark your Calendars!…Read More
Member Benefits When you become an SPQA member, you demonstrate to your customers and employees that you are committed to the SPQA mission and principles of performance excellence. Member benefits include: Demonstration of a commitment to excellence, 10% discount on all individual training, 10% discount on the Forum for Excellence, Discounted SPQA Award Program application…Read More