Discovery is a six-month program designed to introduce organizations and their leaders to a business improvement framework based on the Baldrige Excellence Framework; it often is the first step for an organization interested in applying for the SPQA Award program.
SPQA provides Discovery participants assistance that is not provided SPQA Award applicants. This assistance includes an introductory workshop on the Baldrige Excellence Framework and a trained and experienced mentor who will help the organization understand the Framework and the Discovery process. We provide the template for you to enter your responses to the Baldrige Criteria for Performance Excellence which becomes your organizational Self-Assessment. The Self Assessment is reviewed by a team of trained and experienced examiners who conduct an objective evaluation of the organization’s Self-Assessment and prepare a Feedback report. Discovery organizations also receive an optional post-Feedback teleconference with the examiner team and the assigned mentor.
Participating in the Discovery Program involves significantly less effort than participating in the SPQA Award Program and, because of the organizational learning and gaps identified as a function of considering the Baldrige Criteria, many organizations first apply for Discovery and, after learning where they need improvement, apply for the Award program in a subsequent year.
Some organizations question which program would be best for them? The answer depends on where they are in their journey to performance excellence. Organizations should consider: where the organization is today relative to addressing the full range of the Baldrige Excellence Framework, and how much time the organization is willing to invest relative to the quality…Read More
SPQA’s Discovery program is a partnership between SPQA and your organization. We will be with you every step of the way. The documents below can help you decide if this is the right step for you. The Discovery Guide provides details on the process. If you decide to participate, complete and submit the Intent to…Read More