Discovery is a six-month program designed to introduce organizations and their leaders to a business improvement framework based on the Baldrige Excellence Framework; it often is the first step for an organization interested in applying for the SPQA Award program.

Virginia SPQA provides Discovery participants assistance that is not provided to SPQA Award applicants. This assistance includes an introductory workshop on the Baldrige Excellence Framework and a trained and experienced mentor who will help the organization understand the Baldrige Framework and the SPQA Discovery process. We provide the template for you to enter your responses to the Baldrige criteria questions  which becomes your organizational self-assessment. The self-assessment is reviewed by a team of Baldrige-Criteria-and-Framework-trained and experienced examiners who conduct an objective evaluation and prepare a Feedback report for the organization. This feedback report includes actionable comments resulting from examiner review. Discovery organizations also receive an optional post-Feedback teleconference with the examiner team and the assigned mentor.

Participating in the Discovery Program involves significantly less effort than participating in the SPQA Award Program and, because of the organizational learning and gaps identified, many organizations first participate in Discovery and, after learning about and addressing opportunities for improvement identified in the feedback report, apply for the Award program in a subsequent year.

To learn how your organization might participate in the Discovery program, see the Join us in Discovery post or contact



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We invite you to our virtual 2021 Excellence in Extraordinary Times event coming up Friday, November 5, 2021! As we work to get back to our new “normal”, high performance and the delivery of excellence continues. Come and learn from those leaders and organizations who continue to strive for excellence. Mark your Calendars! We hope…

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2022 Application Process

SPQA uses the Baldrige Performance Excellence Framework as the basis for its award application, evaluation, scoring and feedback methods. To apply, organizations will need three documents available for download:  The 2022 Award Intent to Apply must be submitted prior to application. Due: Friday, October 15, 2021  The 2022 Award Guide provides details on how to complete…

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UNOS wins 2021 Award

SPQA is excited to announce UNOS winning the 2021 SPQA Achievement in Performance Excellence Award. We applaud them as they continue their journey toward implementing the Baldrige Performance Excellence Framework.               About the United Network for Organ Sharing (UNOS) United Network for Organ Sharing (UNOS) is the mission-driven non-profit…

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