SPQA Chair Letter

Happy summer! Board Chair Message 6/26/2023 I’m proud to share the many exciting training and learning opportunities that SPQA has to offer. I encourage you to become engaged. The Baldrige Framework has been proven to improve organizational performance and provide sustainable results. Whether your organization is— large or small, service or manufacturing, education or health…

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2023 June Spotlight

David Fuller At SPQA, our support in helping organizations on their journey to excellence leverages the talents and experiences of our volunteer workforce. Each workforce member has a unique story to tell. In this article we have interviewed David Fuller, our SPQA Treasurer to get his story. Why did you choose to become a Board…

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2023 June Spotlight

Nyrma Soffel At SPQA, our support in helping organizations on their journey to excellence leverages the talents and experiences of our volunteer workforce. Each volunteer workforce member has a unique story to tell. In this article we have interviewed Nyrma Soffel. What interested you in becoming an Examiner with SPQA?  In my current role, I…

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2023 May Spotlight

Steve Bonk At SPQA, our support in helping organizations on their journey to excellence leverages the talents and experiences of our volunteer workforce. Each workforce member has a unique story to tell. In this article we have interviewed Steve Bonk to get his story. Why did you choose to become a Board Member for SPQA?  Became…

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2023 May Spotlight

José Perez Martínez At SPQA, our support in helping organizations on their journey to excellence leverages the talents and experiences of our volunteer workforce. Each volunteer workforce member has a unique story to tell. In this article we have interviewed José Perez Martínez. What interested you in becoming an Examiner with SPQA?  Wanting to learn…

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2022 Above & Beyond Award

Beth Edwards & Kimberly Bond Every year the SPQA recognizes special examiners who have contributed greatly to the success of the Award Program. This peer recognition from team members and team leadership is delivered through three special awards: Above and Beyond Award, Rookie of the Year Award, and Examiner of the Year. The Above and…

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2022 Rookie of the Year

Nyrma Soffel Every year the SPQA recognizes special examiners who have contributed greatly to the success of the Award Program. This peer recognition from team members and team leadership is delivered through three special awards: Above and Beyond Award, Rookie of the Year Award, and Examiner of the Year. The Rookie of the Year recognition…

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2023 April Spotlight

Harold Hanson At SPQA, our support in helping organizations on their journey to excellence leverages the talents and experiences of our volunteer workforce. Each volunteer workforce member has a unique story to tell. In this article we have interviewed Harold Hanson. What interested you in becoming an Examiner with SPQA?  I appreciate working with multidisciplinary…

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2023 April Spotlight

Mary Redd-Clary, PhD. At SPQA, our support in helping organizations on their journey to excellence leverages the talents and experiences of our volunteer workforce. Each workforce member has a unique story to tell. In this article we have interviewed Mary Redd-Clary, PhD., our SPQA Secretary to get her story. Why did you choose to become…

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Nyrma Soffel

Nyrma Soffel, Office Manager for the City of Harrisonburg’s Department of Community Development, is at the center of customer services related to development and building projects that come to City Hall. Nyrma has wide-ranging experience in operational quality control and assurance, and in Six Sigma and Lean methodologies. Her focus on service-oriented process improvement and…

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