Trainers, the Key to our Training and Mentoring Programs

SPQA’s success and the success of the organizations it serves depends in great part on the dedication and the service of its volunteer Trainers and Mentors. We want to thank our Trainers for the ongoing support they provide the SPQA Examination process and our training customers.

Trainers come from all professions and have a wide variety of experiences. They all share a mutual love of helping others to better understand the Baldrige Excellence Framework. The team provides training for examiners as part of the annual examination process, provides Baldrige Criteria training through our quarterly criteria training offerings, and mentors organizations as they work to align their processes with the Baldrige Excellence Framework.

Trainers are drawn from our Board of Examiners. All have extensive experience in the practical aspects of supporting organizations with improvement as well as the examination process.

Henri Haskell

Henrisa (“Henri”) Tosoc-Haskell. As a Senior Leader at the United Network for Organ Sharing (UNOS), “Henri” is responsible for the internal quality efforts for the United Network for Organ Sharing (UNOS) and the external quality efforts nationally for the Organ Procurement Transplant Network known as the OPTN.   As the organizational leader for quality, she provides…

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Matt Smith

Matt Smith is a failed retiree. He worked for Arlington Public Schools for 30 years, retiring in the fall of 2021. He started as a Middle School science and math teacher and then led very early efforts to integrate technology and the Internet into student learning. He spent 9 years as a network analyst where…

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Clyneice Chaney

Clyneice Chaney – Principal Systems Engineer with MITRE brings over 30 years of testing, quality management, process improvement experience with broad-based knowledge in software and systems engineering topics including: project management, organizational change/process reengineering, organizational assessment and improvement, and software engineering training. She’s a regular presenter at international conferences and holds certifications from the American Society for Quality…

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