A Program to Help Virginia’s Small Businesses Reach Their Full Potential
OTW is an outgrowth of the 2011-12 SPQA “12 to Watch” program. It is an initiative designed to help Small Businesses reach their long-term potential of sustainability and growth.
Each of these small businesses is introduced to the Baldrige Performance Excellence Framework – a nationally recognized business model for continuous quality improvement and performance excellence. The “Ones to Watch” small businesses begin their experience by completing a Discovery organizational profile and self-assessment questionnaire which focuses on processes impacting leadership, strategy, customers, measurement/IT, workforce, operations, and results. The initiative also offers a SPQA independent evaluation and feedback report. An assigned mentor guides the small business throughout the OTW experience and helps identify resources to assist in the development and implementation of a personalized business performance improvement plan.
The 3rd OTW Cohort is using several resources to drive their journey to organizational excellence. It begins with a survey of leadership, which helps to establish a baseline and begins to identify possible areas of improvement. This is followed by the Discovery process, which deepens understanding and provides the information necessary to develop improvement plans….Read More
Six small businesses selected to expand their opportunities to grow their companies, enhance their customer service and contribute to Virginia’s economy.Read More