Custom Training

SPQA taps the extensive experience of our board and examiners to provide a wide variety of customized training for your organization designed to support your growth and use of the Baldrige Excellence Framework. Our most common requests are: On-site Baldrige 101 training. The one-day session is identical to Baldrige 101 with the convenience of being…

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Baldrige 101

Baldrige 101: Introduction to the Baldrige Framework, is a one-day workshop where participants become familiar with the basics of the Framework—its Core Values, the Criteria, guidelines for evaluating processes and results, and an introduction to applying the Framework in an organization.  The session, which is case study-based and includes exercises to practice the elements of…

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2018 National Baldrige Winners

SPQA congratulates the five 2018 National Baldrige Winner! The 2018 honorees are as follows: Alamo Colleges District, San Antonio, Texas (education) Donor Alliance, Denver, Colorado (nonprofit) Integrated Project Management Company, Inc., Burr Ridge, Illinois (small business) Memorial Hospital and Health Care Center, Jasper, Indiana (health care) Tri County Tech, Bartlesville, Oklahoma (education) Read more about…

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Baldrige Excellence Program

Established in 1987, the Baldrige Program is credited with making quality and performance excellence a national priority. Administered by the National Institute of Standards and Technology (NIST), Program and Award recipients are admired worldwide. Many states and countries have programs modeled after Baldrige. The Baldrige Performance Excellence Framework is widely used as an assessment and…

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Baldrige Excellence Framework

“A Systems Approach to Improving Your Organization’s Performance For nearly 30 years, the Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. The Baldrige Excellence Framework includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results. Whether used as guidance…

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Baldrige Excellence Builder

The Baldrige Excellence Builder is a ‘lite’ version of the Baldrige Excellence Framework. It is used by programs beginning their excellence journey and serves as the foundation of SPQA’s Discovery program. The “Builder” is available free of charge from NIST.

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Alliance for Performance Excellence

This network of state and local Baldrige based organizations promotes performance excellence and often serves as a starting point for organizations seeking the Malcolm Baldrige National Quality Award. These organizations offer workshops, seminars, and conferences where one can learn, share, and connect with other organizations seeking performance excellence. These programs also administer award and assessment…

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Baldrige Cybersecurity Excellence Builder

“The Baldrige Cybersecurity Excellence Builder […] is a self-assessment tool to help organizations better understand the effectiveness of their cybersecurity risk management efforts and identify improvement opportunities in the context of their overall organizational performance. This self-assessment tool blends organizational assessment approaches from the Baldrige Performance Excellence Program (BPEP) with the concepts and principles of…

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American Society for Quality

The American Society for Quality (ASQ) has been the leading membership-based quality improvement organization in the U.S. for more than 50 years. Its members have initiated most of the quality methods used throughout the world, including statistical process control, quality cost measurement and control, total quality management, failure analysis, and zero defects. The site offers…

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Forum Speaker – Bob Fangmeyer

I am Bob, Director of the Baldrige Performance Excellence Program. I have been with Baldrige since 1997 serving on many of the teams in the office in many different roles. Before becoming the Deputy Director in late 2011, I served on the Management Team. Prior to that, I served as Team Leader on the former…

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