Baldrige 101 – August 14, 2019 – Lynchburg, VA (updated)

Baldrige 101: Introduction to the Baldrige Framework At this one-day workshop, you will learn how to use the Baldrige Excellence Framework to guide your efforts to assess and improve performance in your organization.  You will learn how performance in six Process categories drives measurable Results. Virginia SPQA Training Facilitators bring many years of experience using…

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Refund Policy

SPQA’s plain English refund policy You may request a refund for an SPQA event by sending an email to the SPQA Executive Director executive.director@spqa-va.org Requesting a refund with the event more than one week away? Your registration is fully refundable. Requesting a refund with the event one week or less away? You have two options:…

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Baldrige 101 – August 14, 2019 – Lynchburg, VA

Baldrige 101: Introduction to the Baldrige Framework At this one-day workshop, you will learn how to use the Baldrige Excellence Framework to guide your efforts to assess and improve performance in your organization.  You will learn how mature performance in six Process categories drive measurably mature Results. Virginia SPQA Training Facilitators bring many years of…

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Discovery or Award?

Some organizations question which program would be best for them? The answer depends on where they are in their journey to performance excellence. Organizations should consider: where the organization is today relative to addressing the full range of the Baldrige Excellence Framework, and how much time the organization is willing to invest relative to the quality…

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Baldrige Cybersecurity Excellence Builder

“The Baldrige Cybersecurity Excellence Builder […] is a self-assessment tool to help organizations better understand the effectiveness of their cybersecurity risk management efforts and identify improvement opportunities in the context of their overall organizational performance. This self-assessment tool blends organizational assessment approaches from the Baldrige Performance Excellence Program (BPEP) with the concepts and principles of…

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American Society for Quality

The American Society for Quality (ASQ) has been the leading membership-based quality improvement organization in the U.S. for more than 50 years. Its members have initiated most of the quality methods used throughout the world, including statistical process control, quality cost measurement and control, total quality management, failure analysis, and zero defects. The site offers…

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Forum Speaker – Bob Fangmeyer

I am Bob, Director of the Baldrige Performance Excellence Program. I have been with Baldrige since 1997 serving on many of the teams in the office in many different roles. Before becoming the Deputy Director in late 2011, I served on the Management Team. Prior to that, I served as Team Leader on the former…

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Forum Speaker – Judith M. Crabtree, BFA

Judith M. Crabtree, BFA Executive Director, Kanawha Coalition for Community Health Improvement Judy has over 30 years of experience in organizational leadership, with expertise in volunteer management and strategic planning. She is often called upon to lead quality improvement and strategic planning processes for fellow nonprofit agencies. She currently serves on the Boards, Steering Committees,…

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