Above & Beyond

Every year the SPQA recognizes special examiners who have contributed greatly to the success of the Award Program. This peer recognition from team members and team leadership is delivered through three special awards: Above and Beyond Award, Rookie of the Year Award, and Examiner of the Year. The Above and Beyond Recognition is awarded to…

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2021 Forum Format Change

The COVID-19 pandemic has made fundamental changes in how we all work, play, and learn. All organizations must adapt and sometimes innovate in this time of quickly changing customer requirements. SPQA is no exception. We have listened to our customers and looked at best practices. Our research has led us to the conclusion that an…

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2022 Application Process

SPQA uses the Baldrige Performance Excellence Framework as the basis for its award application, evaluation, scoring and feedback methods. To apply, organizations will need three documents available for download:  The 2022 Award Intent to Apply must be submitted prior to application. Due: Friday, October 15, 2021  The 2022 Award Guide provides details on how to complete…

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UNOS wins 2021 Award

SPQA is excited to announce UNOS winning the 2021 SPQA Achievement in Performance Excellence Award. We applaud them as they continue their journey toward implementing the Baldrige Performance Excellence Framework.               About the United Network for Organ Sharing (UNOS) United Network for Organ Sharing (UNOS) is the mission-driven non-profit…

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ESH wins 2021 Award

Eastern State Hospital took an important step this year on its journey toward implementing the Baldrige Performance Excellence Framework by winning the 2021 SPQA Commitment to Performance Excellence Award.               As the first public mental health hospital in the United States, Eastern State Hospital traces its roots back to…

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Our Board of Examiners

Below are the names of the individuals who sacrificed time and family to review and provide helpful feedback to the organizations that submitted an application for the Senate Productivity and Quality Award. These persons comprise the esteemed membership of our Board of Examiners. We post their names here in recognition of the significant investment in…

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2021 SPQA Membership

Member Benefits When you become an SPQA member, you demonstrate to your customers and employees that you are committed to the SPQA mission and principles of performance excellence. Member benefits include: Demonstration of a commitment to excellence, 10% discount on all individual training, 10% discount on the Forum for Excellence, Discounted SPQA Award Program application…

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Join Us in Discovery

Start your SPQA Journey with our Discovery Program SPQA’s Discovery program is a partnership between SPQA and your organization. We will be with you every step of the way as you learn and apply Baldrige criteria to your organization and complete an application. The documents below can help you decide whether Discovery is right for…

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The Examiner Process

Thank you for your interest in becoming a SPQA Examiner. Conducting an examination of an outside organization is the best way to learn how to apply the Baldrige Excellence Framework in your organization. The team approach focuses on the examination process and on building examiner skills in using the Framework. The 2021 Examiner Guide provides…

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