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One question I regularly ask myself as a program manager is: If I were no longer managing this program tomorrow, would it continue to function effectively without me? It is a simple question, but it has shaped much of how I manage. I manage a Third-Party Program in local government, a regulatory program that depends on…

Using AI, Data Analytics and Continuous Improvement to Drive Organizational Excellence and prepare for a SPQA Evaluation process. Pension and investment organizations face growing expectations for accuracy, fiduciary stewardship, responsive member service, operational efficiency and transparency. The scale and public importance of the sector make this especially consequential: the 22 largest pension markets held an…

Trust in Senior Leadership: Insights from Baldrige   Trust is one of the most valuable assets a senior leadership team can possess. Recent industry research continues to demonstrate that organizational performance, employee engagement, and stakeholder confidence are directly influenced by the degree of trust employees place in leadership. A 2025 DDI global survey of 13,000 leaders…

Organizations pursuing excellence do not follow a single path. They learn, assess, improve, and mature over time. That is where the Baldrige Performance Excellence Program, Senate Productivity and Quality Award (SPQA), and AME Excellence Award align so well. Each program approaches excellence from a different perspective, but they share a common foundation: strong leadership, engaged…

Set against the vibrant backdrop of New Orleans, Louisiana, the 2026 Baldrige Conference will take place from October 12-13, 2026, under the theme “The Rhythm of Excellence.” Co-hosted by The Alliance for Performance Excellence and Communities of Resilience & Excellence, this two-day event is the premier gathering for leaders and professionals committed to building high-performing…

WASHINGTON, D.C., August 13, 2026 — The Foundation for the Malcolm Baldrige National Quality Award, known as the Baldrige Foundation, today released the 2026 Baldrige Excellence Framework® for Business, Nonprofit, and Government organizations. The new edition, developed in close partnership with and under the oversight of the Baldrige Program at the National Institute of Standards and Technology…

Kim Humphrey, SPQA Vice-Chair Strategy In today’s rapidly changing environment, organizations face increasing pressure to improve performance, engage their workforce, satisfy customers, and remain competitive. While many leaders search for the next tool or methodology, one of the most valuable resources for achieving organizational excellence is already embedded within the Baldrige Excellence Framework: the Organizational…

Two U.S. organizations will receive the 2025 Malcolm Baldrige National Quality Award, the nation’s only presidential honor recognizing performance excellence. The award, based on the Baldrige Excellence Framework and administered by the National Institute of Standards and Technology, highlights organizations that focus on organizational resilience and demonstrate strong, systematic approaches to achieving and sustaining high performance. Nor Lea Hospital…