Excellence involves many aspects of human interaction. Kindness is a valuable attribute and characteristic in high performance organizations. It may not be an item to check off in a process or task, but it is foundational to positive outcomes for organizations. As this article highlights, “Kindness is good for everyone.”
Kindness at work fosters a culture of trust and collaboration, which directly supports the Baldrige criteria by enhancing leadership effectiveness, driving workforce engagement, improving customer satisfaction, and enabling innovation through meaningful relationships. It aligns with strategic objectives, promotes ethical governance, and strengthens organizational resilience by creating an environment where employees and stakeholders thrive.