Kimberly Bond blends financial fluency, operations acumen and strategic innovation to help organizations optimize performance. As a Healthcare Operations and Business Strategist, Kimberly’s expertise spans a wide range—from data analytics and workforce development to project management, staffing models and process improvement. During her tenure at Centra Health, Inc. in Lynchburg, Virginia, Kimberly served as Manager…
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Steve Bonk
Steve Bonk has over 40 years’ experience in IT program management and engineering. BS and MS in Electrical Engineering from Penn State (High Honors) and the University of Massachusetts Lowell, an MBA from Virginia Tech, and a Post Masters Graduate Certificate in IT and Telecommunications from Johns Hopkins. Project Management Professional (PMP), Risk Management Professional…
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Victoria McNamee
Victoria McNamee (DDS, MPH); trained dentist, data analyst, system engineer, process improvement analyst, and management consultant. Received original education in dentistry with residency in orthodontics and later immigrated to the USA where she earned her master’s degree in management in Public Health from George Washington University (GWU). Upon graduation, Victoria leveraged her new skills set to support those with Intellectual and Developmental Disabilities as well…
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Jacqui O’Keefe
Jacqui O’Keefe has close to 30-years of quality and performance improvement experience and is a champion of continuous improvement in all the processes and organizations she touches. She currently serves as the Director of the Member Quality department at the United Network for Organ Sharing (UNOS). In this capacity, Jacqui provides oversight and leads efforts…
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Beth McNamee
Beth McNamee is the Vice President, Chief Financial and Human Resources Officer for Virginia Hospital and Healthcare Association (VHHA) where she is a member of the senior leadership team and provides strategic and operational business advice on the operations of VHHA and its affiliates, as well as overall leadership and accountability for the human resources…
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Srikumar “Kumar” Bala
Srikumar “Kumar” Bala has a distinguished career spearheading digital transformation, leveraging AI, blockchain, and cloud technologies to drive operational excellence and market expansion. His commitment to building strong, capable teams and embracing risk over complacency speaks to the persistent challenges faced by Finance, Pension & Investment industry challenges. Kumar is truly a collaborative leader who…
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Organization Recognition
Participating in a Self-Assessment and receiving feedback from an Examiner team is the start of any organization’s improvement journey using the Baldrige Framework for Improvement. At the SPQA this program is called “DISCOVERY”. This year, the Educational Employee’s Supplementary Retirement System of Fairfax County (ERFC) submitted their Discovery Self-Assessment. They clearly have recognized the benefit…
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Joe Sprangel
Dr. Joe Sprangel is an associate professor of business at Mary Baldwin University. He is also the founder and principal consultant of Emmanuel Strategic Sustainability. He blends his academic and industry backgrounds to redefine the role of manufacturing — to an industry that efficiently and effectively balances environmental, financial, and social success that leads to…
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2022 August Spotlight
Henri Haskell At SPQA, our support in helping organizations on their journey to excellence leverages the talents and experiences of our volunteer workforce. Each volunteer workforce member has a unique story to tell. In this article we have interviewed Henri Haskell, our former Vice-Chair for Operations. What interested you in becoming an Examiner with SPQA? …
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September Training Opportunity
Using a systematic leadership system to cultivate continuous improvement and agility Wednesday, September 14, 2022 │ 12:00 pm to 1:00 pm (Central Time) ADD TO CALENDAR REGISTER NOW DESCRIPTION Hear how GBMC HealthCare implemented the Baldrige criteria to accelerate progress towards its vision and see the results. GBMC…
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