Voices of Examiners 2019

Being a member of the SPQA Board of Examiners is a tremendous learning experience. Examiners learn about and apply the Baldrige Criteria and Framework in their role as a SPQA examiner. “You meet a lot of outstanding individuals as examiners and applicants; the examiner training is considered one of the best leadership courses in the…

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Award Post Deadline Options

The deadline for submitting an Intent to Apply for the 2020 Award program has passed. Our next Award cycle begins Sept 2020. If you would like to have a discussion about this, please contact us. If you would like to join our mailing list and stay informed about training events and other news relevant to…

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UNOS story

  Applying for Baldrige isn’t a contest, and it’s not for recognition or accolades. It’s an opportunity to assess our current state and receive the feedback we need to feed our culture of continuous improvement. -CEO, United Network for Organ Sharing, Brian Shepard, a 2019 Baldrige Fellow.

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J.R. Caskey Site Development

J.R. Caskey Site Development – 2nd Cohort, 2017 When we were invited to participate in the SPQA ‘OTW’ program, I honestly had never heard of it before.  I was honored to be chosen as one of six small businesses in the state of Virginia.  I was intrigued by the unknown and always up for a…

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National Security and Door

National Security and Door Corp. – 2nd Cohort, 2017 National Security & Door participated in the One’s To Watch Program that ran in 2017/2018. We are about a year removed from a hands-on active program participation. The techniques and methods presented in Baldrige for building a better business operation were excellent in nature. The task…

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Performance Signs, LLC – 1st Cohort, 2015

Quoted from a 2019 email – Going through the Baldrige Criteria challenged us to think about our company in ways that we had not considered.  We had to remove ourselves from the company and look at it from a different perspective.  This was both painful and rewarding. When we had to describe exactly how we…

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Mary Redd-Clary

Mary Redd-Clary, Ph.D. led numerous organizations and departments to continuous improvement as a director, manager, trainer, mentor, and coach over her professional government career with the Department of Navy and Department of Army. In her last position as Director of the Navy Voluntary Education Program (GS15), she supervised staffs in Navy College Offices located world-wide…

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Henri Haskell

Henrisa (“Henri”) Tosoc-Haskell. As a Senior Leader at the United Network for Organ Sharing (UNOS), “Henri” is responsible for the internal quality efforts for the United Network for Organ Sharing (UNOS) and the external quality efforts nationally for the Organ Procurement Transplant Network known as the OPTN.   As the organizational leader for quality, she provides…

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Programs, Services, and Costs

SPQA Programs, Services, and Costs  Is your organization seeking more effective and efficient ways to achieve excellent results?  The United States Senate Productivity and Quality Award (SPQA) for Virginia and Washington, DC, can help. SPQA is affiliated with the national Baldrige Performance Excellence Program (BPEP) and conducts training and workshops on the Baldrige Framework to…

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