EDUCATION
Overview – Baldrige Excellence Framework & SPQA: An SPQA ambassador will provide a 1-hour overview of the use of the Framework, and how SPQA may help your organization begin or expand its efforts toward organizational excellence. Sessions are schedule at the convenience of the host organization. We request 10-day advance notice to schedule your informational session.
Target Audience: Organization leaders, professional, or business associations.
Purpose: Provide information about ways Baldrige Excellence Framework and SPQA may assist your organization.
Cost: FREE
Sessions: Sessions are scheduled at the convenience of the host organization. We request 10-day advance notice when possible.
Community Workshops: This 8-hour workshop is a detailed introduction to the Baldrige Excellence Framework. Using the Case Study of a fictitious organization’s responses to the Baldrige Criteria, our trained examiners will facilitate large group discussion, and small group exercises to explore the Criteria. Sessions are offered four times per year in various locations throughout the Virginia and DC as determined by SPQA.
Target Audience: Open to any individual new to the Baldrige Excellence Framework.
Purpose: To introduce the Framework concepts including Baldrige Core Values, and Process and Results Criteria Items.
Cost: $210/person (lunch and materials provided).
Training Sessions: Sessions are offered four times per year in various locations throughout the state as determined by SPQA. Click here to learn more about upcoming sessions.
Contract Workshops: An introduction to the Baldrige Excellence Framework including focused discussions around your organization’s use of the Criteria. Small groups exercises will be based on the current Baldrige Case Study and follow up discussion will provide opportunities for focused dialogue around your process and results. Sessions are scheduled at a time and location convenient to you. We request 30-day advance notice to allow our team to adequately prepare.
Target Audience: Open only to members or guests of the contracting organization.
Purpose: To introduce the Framework concepts including Baldrige Core Values, and Process and Results Criteria Items and provide opportunities to explore its application to your specific organization excellence goals.
Cost: $2,500 (for up to 10 participants/ $225/each additional participant (lunch and materials provided).
Sessions: Sessions are scheduled at a time and location convenient to you. We request 30-day advance notice to allow our team to adequately prepare.
Custom Seminars: Custom workshops are designed to meet the unique needs of organizations. The training team will develop a 4- hour seminar that includes a general overview of the Framework and discussion on a specific Criteria Items; or an 8-hour seminar providing an introduction the Baldrige Excellence Framework with a focus on up to three items of special interest to the organization. (Examples: focused discussion on certain process items; or a guided discussion and developing your Organizational Profile; Results Category; linkage between Process and Results). Small groups exercises may be based on a published Case Study or your organization’s self-assessment or other documentation that you make available to our training team to allow for customization of the discussion.
Target Audience: Open only to members or guests of the contracting organization.
Purpose: To provide your organization facilitated opportunities to conduct customized and targeted training sessions or discussion groups around select and/or chosen aspects of the Framework concepts and Criteria.
Cost:
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- Full-day Seminar: $3,150 (for up to 10 participants/ $280/Each additional participant (lunch and materials provided).
- Half-day Seminar: $1,800 (for up to 10 participants Groups larger than 10 participants may be subject to additional fees to be discussed with the SPQA representative.
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Sessions: Sessions duration, time and location are determined at the convenience of the contracting organization. To allow for the development of customized curriculum, a 45-day lead time is preferred for this format. SPQA’s team will advise you of the specific timeline based on your specific requirements.
TRAINING
Examiner Training Experience (ETE): Participants learn alongside senior and new examiners, as well as SPQA, experienced facilitators, the same methods and techniques used by examiner to evaluate your organization processes and results. You will work in groups, learning through peer-driven, case study-based approach to evaluate a fictitious organization’s responses to the Baldrige Criteria. Prior to the training, each participant will be required to complete a 30-40-hour pre-work activity to prepare you for the in-person training. Courses are generally offered in January
Target Audience: Individuals interested in learning examiner skills but who are unable to commit the time required to serve on the Board of Examiners.
Purpose: To provide individuals with an understanding of SPQA award process, and the SPQA examiner role in the process and learn to evaluate an organization’s processes and results using the six-step evaluation process for assessing an applicant’s responses. Participants will learn to write feedback comments to help an organization’s processes and results.
Cost: $1,000/person (lunch and materials provided).
Sessions: Sessions are scheduled in tandem with Examiner training usually in mid-to-late January of each year.
Examiner Training: Individuals who have applied and have been selected as candidates to SPQA’s Board of Examiner will participate in a 2.5 day of classroom activities to learn or improve their knowledge of the methods and techniques used by examiner to evaluate an organization processes and results. You will work in groups, learning through peer-driven, case study-based approach to evaluate a fictitious organization’s responses to the Baldrige Criteria. Prior to the training, each participant will be required to complete a 30-40-hour pre-work activity to prepare you or the in-person training. Courses are generally offered in January.
Target Audience: Individual interested serving on the SPQA’s Board of Examiners.
Purpose: To provide individuals with an understanding of SPQA award process, the SPQA examiner role in the process, and learn to evaluate an organization’s processes and results using the six-step evaluation process for assessing an applicant’s responses. Participants will learn to write feedback comments to help an organization’s processes and results.
Training Sessions: Sessions are scheduled in tandem with Examiner training usually in mid-to-late January of each year.
Cost: FREE (lunch and materials provided) for individuals who complete the Evaluation cycle through Site Visit. Please review the time participation requirements for all examiners in the Examiner Guidelines. Your commitment as an SPQA Examiner is a promise to the assigned applicant and to the other members of your examiner team to remain fully engaged and a contributing team member during the entire examiner process.
Visit Pathways to Excellence page to learn more about additional services SPQA offers.
For additional information about SPQA Servies & Programs, please email Programs Services or call us at 571-215-8881.