Examiners, the Key to our Award Program

SPQA’s success and the success of the organizations it serves depends in great part on the dedication and the service of its volunteer Examiners. The list of recent Examiners whom we thank and congratulate for the completion of their service are listed in this link and in the Post below.

We train our Examiners to on how to assess and provide feedback to Award Applicants, to Discovery Program Participants through the lens of the Baldrige Excellence Framework.

Being selected to serve as an SPQA Examiner is an honor. It means you have learned and applied the Baldrige framework.  It also is a tremendous learning and professional development opportunity. Examiners dedicate an average of 80 -180 hours (Discovery is at the low end) each year to review SPQA applications (i.e., an organization’s self-assessment), participating in site visits, and writing detailed feedback reports that help an organization get to the next level.

Examiners come from all professions. All share a common interest in organizational performance excellence and improvement. To ensure expertise is present and consistently applied, Examiners participate in extensive Baldrige criteria and Baldrige assessment training prior to being assigned to an application review team. New Examiners are supported by a mentor and paired with more experienced Examiners in evaluation teams.

Examiner applications are generally accepted October through December. All Examiners (new and returning), must apply each year they wish to serve and are trained each year they serve.

Join us in this very worthy endeavor and build your professional experiences. Examiners are entitled to documentation on request to meet professional development and recertification needs.

To learn more about becoming an Examiner, contact programs.services@spqa-va.org. We look forward to having you join us on this very important venture.

Above & Beyond

Every year the SPQA recognizes special examiners who have contributed greatly to the success of the Award Program. This peer recognition from team members and team leadership is delivered through three special awards: Above and Beyond Award, Rookie of the Year Award, and Examiner of the Year. The Above and Beyond Recognition is awarded to…

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2021 Forum Format Change

The COVID-19 pandemic has made fundamental changes in how we all work, play, and learn. All organizations must adapt and sometimes innovate in this time of quickly changing customer requirements. SPQA is no exception. We have listened to our customers and looked at best practices. Our research has led us to the conclusion that an…

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