COVID-19 Effects

We are doing our part to keep COVID-19 from spreading. We have cancelled face-to-face training and events through June and activities are being handled online as much as possible. This presents some new learning opportunities for us as we continue to ensure the rigor and integrity of SPQA programs.

The impact on our organizations of the Covid pandemic is not yet completely known; however, it is imminently clear that workforce, strategy, operations, supply chains, effectiveness, customer satisfaction, leadership and more have been affected. We recognize that when we all are able to resurface and rejoin the economy, it may be a challenge to regain the traction we once had. We will all be looking at new ways of doing things in our new economy.

We, at SPQA, believe that the holistic nature of the Baldrige approach and its supporting framework that involves the voices of all stakeholders, can be a very helpful way for you to reassess your footing in the new economy.


Reach to us if you have any questions or thoughts on how we can help your organization.

Marcia Harrington, Phd.
Executive Director
571.215.8881 // 540-312-5393