I am Bob, Director of the Baldrige Performance Excellence Program. I have been with Baldrige since 1997 serving on many of the teams in the office in many different roles. Before becoming the Deputy Director in late 2011, I served on the Management Team. Prior to that, I served as Team Leader on the former…Read More
SPQA’s Forum for Excellence is an annual learning and networking event for individuals and organizations interested in advancing their performance excellence journeys via Baldrige concepts, principles, and processes. Forum participants benefit from interacting with representatives from the national Baldrige Performance Excellence Program and Baldridge Award winners, as well as organizations that are participating in SPQA’s various self-assessment and Award initiatives. The speakers share their knowledge and experiences – successes and challenges – in plenaries, workshops, and one-to-one interactions.
In addition to the many learning opportunities, the Forum honors organizations that participated in the year’s Award and self-assessment programs and recognizes the many dedicated volunteers who mentor, examine, and provide other assistance that ensures SPQA’s ongoing ability to meet its mission: to promote continual improvement strategies and provide training, mentoring, and recognition to organizations in pursuit of performance excellence.
Judith M. Crabtree, BFA Executive Director, Kanawha Coalition for Community Health Improvement Judy has over 30 years of experience in organizational leadership, with expertise in volunteer management and strategic planning. She is often called upon to lead quality improvement and strategic planning processes for fellow nonprofit agencies. She currently serves on the Boards, Steering Committees,…Read More
Dr. John Jasinski is the 10th president of Northwest Missouri State University – where profession-based learning, strategic partnerships and student success serve as the foundation for all things. Dr. J and his wife of 33 years, Denise, have four children – Matt, Joe, Leah and Lucas – along with the family’s dogs, Ruby and Daisy….Read More
Emily Padula, RN, MHI, FACHE is the Chief Strategy Officer at Hill Country Memorial Healthcare in Fredericksburg, Texas. HCM is a CMS 5-Star Hospital, Truven 100 Top Hospital, and recipient of the 2014 Malcolm Baldrige National Quality Award. Emily provides leadership for HCM’s strategy to Empower Others and Create Healthy for generations to come. Her…Read More
Terri Runyan has over 27 years of experience working in organizational excellence and leadership development. Her diverse working background includes industries such as healthcare, local government and education. She currently serves as the Director of Performance Excellence for the City of Fort Collins. Over the course of her career, she has led organizations through culture…Read More
Stephanie Norling has been Managing Director of Communities of Excellence 2026 since 2014. After graduating with a BA in Anthropology from Tufts University in 1999, Stephanie joined the Institute for Healthcare Improvement in Boston as a Project Coordinator. After moving to San Diego in 2001, she worked for 12 years at the San Diego Zoo…Read More