I am Bob, Director of the Baldrige Performance Excellence Program. I have been with Baldrige since 1997 serving on many of the teams in the office in many different roles. Before becoming the Deputy Director in late 2011, I served on the Management Team. Prior to that, I served as Team Leader on the former Award Process Team, Team Leader of the Administrative Support and Electronic Information Team, and Team Leader on the former Examiner and Staff Development Team.
Over the past several years I have been heavily involved with the ongoing transition of the Baldrige Program, leading the effort to design, develop, and implement a new business model. As Deputy Director, I managed overall Program operations, focusing on implementing and tracking performance against the business plan, ensuring efficient and effective operations, as well as planning for strategic capability and capacity needs. In addition, I spend significant time and energy helping to lead and guide the development and implementation of the Baldrige Enterprise. I am thrilled to be a part of the Baldrige Program where I get to work with and learn from people and organizations committed to achieving excellence.
My background includes owning and managing small service-based businesses, six years as a human resources specialist, a Bachelors degree in Psychology, and an MBA from the University of Maryland. When not working, I enjoy exercising and spending time with my wonderful wife, three kids, and Buddy, my boxer dog.