2023 September Spotlight

Beth McNamee

At SPQA, our support in helping organizations on their journey to excellence leverages the talents and experiences of our volunteer workforce. Each workforce member has a unique story to tell. In this article we have interviewed Beth McNamee to get her story.
Why did you choose to become a Board Member for SPQA? 

I have participated in my organization’s Baldrige improvement work for the last 4 years and want to learn more about the criteria and how it can continue to improve operations at VHHA. Some of the VHHA members have embarked on a Baldrige journey over the years and as an organization, we want to follow their lead. I strongly believe in ensuring a high level of quality in our work and achieving operational excellence to best serve our member hospitals.

What has been the most enjoyable aspect of being a Board Member?
I have only attended one meeting so far, but it was nice to meet the other board members.  I look forward to getting to know them.

What is your primary goal for learning from this experience?
I want to learn more about the Baldrige criteria and how it leads organizations to operational excellence.  I am interested in learning how other organizations have used the criteria to focus on quality improvement.

What have you gained from serving as a Board Member?
I have only attended one meeting, so hard to answer at this time.

What is your greatest passion outside of your professional life?
Cooking and baking. I have taken quite a few courses and enjoy making new things for my family.