This post considers Deming’s view of leadership as an intentional, measurable, and improvable system of practice. Dr. Edwards Deming, born in 1900, was one of the most influential figures in the international quality movement. In his book, Out of the Crisis, he included 14 points for management. He stated that leadership’s job is to create the conditions so people can…
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2026 Quest for Excellence
Learn how your organization can achieve outstanding performance! Attend the premier showcase of Baldrige Award recipients March 29 –April 1, 2026, at the Baltimore Marriott Waterfront, Baltimore MD, the official Conference of the Malcolm Baldrige National Quality Award, brought to you by the Foundation for the Malcom Baldrige National Quality Award. Join us at the…
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Christelle Temple
Christelle Temple has 27 years extensive experience of postal operations and military service in the areas of program analysis, project management, quality assurance and quality control, supervision, training, instruction, coordination, administration, records management, strategic planning, threat and risk analysis and logistical solution with global applications. Currently, she serves as Branch Chief Defense Mail Services at…
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Chris Green, Phd
Christopher Green, Phd has been the Director of Quality and Safety at Eastern State Hospital in Williamsburg, Virginia since 2019. Chris is responsible for the management and oversight of hospital quality improvement, hospital safety, risk management, and health information management in collaboration with the administrative and clinical leaders of the hospital. Colleagues know Dr. Green…
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Sunil Sinha, MD
Sunil Sinha, MD MBA FACHE FACP, has served in a variety of clinical and administrative leadership roles including Vice President for Quality and Population Health and Medical Director for Provider Network and Value Based Care at Sentara Health Plans (SHP) in Virginia. Previously he was the Chief Medical Officer of the BJC medical group in…
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Nyrma Soffel
Nyrma Soffel, Office Manager for the City of Harrisonburg’s Department of Community Development, is at the center of customer services related to development and building projects that come to City Hall. Nyrma has wide-ranging experience in operational quality control and assurance, and in Six Sigma and Lean methodologies. Her focus on service-oriented process improvement and…
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