Steve Bonk

Steve Bonk has over 40 years’ experience in IT program management and engineering. BS and MS in Electrical Engineering from Penn State (High Honors) and the University of Massachusetts Lowell, an MBA from Virginia Tech, and a Post Masters Graduate Certificate in IT and Telecommunications from Johns Hopkins. Project Management Professional (PMP), Risk Management Professional…

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Communities of Excellence 2026

Communities of Excellence 2026 is a 501(c)(3) nonprofit organization that hosts a national learning collaborative of communities across the country, trains communities in the Baldrige-based Communities of Excellence framework, and provides opportunities for communities to work together, and share successes, challenges, ideas and best practices on their performance excellence journeys. The Communities of Excellence Framework –…

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Alliance for Performance Excellence

The Alliance for Performance Excellence is a member organization of  the state and regional Baldrige-based organizations.  The member organizations are responsible for administering their respective local-level Baldrige award and assessment programs and are the starting point for business and industry seeking to engage in the Baldrige-based performance excellence journey.  The Alliance serves as a conduit…

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Discovery or Award?

Some organizations question which program would be best for them? The answer depends on where they are in their journey to performance excellence. Organizations should consider: where the organization is today relative to addressing the full range of the Baldrige Excellence Framework, and how much time the organization is willing to invest relative to the quality…

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Baldrige Training 2020

Our one-day Baldrige Framework and Criteria Training workshop is offered at least four times per year. This is a hands-on study of the most current Baldrige Framework and Criteria by qualified trainers with participants sharing how they would respond to the criteria.  Our 2020 programs are scheduled for Richmond, Alexandria, and Norfolk, with additional programs…

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Virginia SBSD

The Virginia Department of Small Business and Supplier Diversity (SBSD) provides numerous supports for Virginia businesses and is a key supporter of the SPQA Ones to Watch program. Resources: SBSD Events – Great resources for small business and suppliers

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Custom Training

SPQA taps the extensive experience of our volunteer Examiner and Board Members to provide a wide variety of customized training for your organization.  The training sessions are customized to support your organization’s unique situation and your goals around continuous improvement and the the use of the Baldrige Excellence Framework.   Customized training may include: Sessions 4…

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Baldrige Performance Excellence Program

Established in 1987, the Baldrige Program is credited with making quality and performance excellence a national priority. Administered by the National Institute of Standards and Technology (NIST), Program and Award recipients are admired worldwide. Many states and countries have programs modeled after Baldrige. The Baldrige Performance Excellence Framework is widely used as an assessment and…

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Baldrige Excellence Framework

A Systems Approach to Improving Your Organization’s Performance For nearly 30 years, the Baldrige Excellence Framework has empowered organizations to accomplish their missions, improve results, and become more competitive. The Baldrige Excellence Framework includes the Criteria for Performance Excellence, core values and concepts, and guidelines for evaluating your processes and results. Whether used as guidance…

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