Director, Baldrige Performance Excellence Program (retired)
National Institute of Standards and Technology

Dr. Hertz has been with the National Institute of Standards and Technology since 1973, originally as a research chemist, and then in a series of management positions including Director of the Chemical Science and Technology Laboratory.He served as the Director of the Baldrige Performance Excellence Program from 1995-June, 2013. He now serves as the Program’s Director Emeritus, in a consulting capacity. Dr. Hertz has made presentations to a wide variety of audiences on elements of organizational excellence and change management, the Baldrige criteria for measuring performance excellence, and on health care quality improvement. He has been the intellectual driver behind the Baldrige Criteria for Performance Excellence and their evolving definition of performance excellence for almost 20 years.
He has a B.S. in Chemistry from the Polytechnic Institute of Brooklyn and a Ph.D. from M.I.T. Following graduate school, Dr. Hertz spent two years as an Alexander von Humboldt Fellow at the University of Munich. He is a Fellow of the American Association for the Advancement of Science (AAAS) and an Honorary Fellow of the American College of Healthcare Executives. He is an Adjunct Associate Professor at the American University in Washington, DC. and serves on several advisory committees. He was recently appointed to the Board of Trustees for Sibley Memorial Hospital and as an Advisor to the BIRD Foundation.