Register now to ensure your seat. Registration deadline is September 06, 2019.
In this Introductory course, SPQA teaches you how to use the Baldrige Framework and Criteria to better understand your organization and help it achieve long-term success.
Are you a process improvement professional or an organizational leader in search of structures and processes that incorporate improvement initiatives in the areas of risk, innovation, strategy, quality, process improvement, efficiency, customer and workforce engagement, and more?
Would you like to be able to ensure customer satisfaction? a capable and satisfied workforce? that communications involving stakeholders are efficient and effective? that leadership is hearing feedback from all stakeholders?
Learn how the Baldrige Performance Excellence Framework, a national role model for performance excellence, can help you assess progress and identify opportunities for improvement in your organization. Baldrige 101: Criteria and Framework is an all-day (8:30-5:00) workshop on Friday, September 20 in Norfolk, VA. Attendees will receive an in-depth review of the Baldrige Performance Excellence Framework and learn how it provides a guide for assessing and improving the performance of the entire organization. Our Baldrige 101 is an ideal starting point for organizations interested in establishing an integrated performance management system and/or self-assessing progress and identifying opportunities for innovation and improvement.
Virginia SPQA is the Virginia and Washington, DC, organization affiliated with the national Baldrige organization – the nation’s public-private partnership dedicated to improving the performance of U.S. organizations. The Baldrige Performance Excellence Framework contains criteria questions that reflect the leading edge of validated management practices; it enables a systems perspective and an integrated management approach to understanding and managing performance for all types of organizations, public or private, regardless of size and sector.
Let us help you with your performance excellence journey. Join us on September 20, in Norfolk, VA, for a full day of valuable learning. Consider sending a leadership team to maximize learning for your organization. Or, if you have a team of more than 10 you would like to have participate in this training, please consider a training program at your site. If you are interested in such a training program at your site for your organization, please let me know firstname.lastname@example.org.
Address: World Trade Center, 101 Main Street, 5th Floor, Norfolk, VA 23510.
Cost: $195. Fee includes Baldrige Performance Excellence Framework, lunch, and training materials.
Register here for our August 14 and September 20 Criteria training workshops.