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In this Introductory course, SPQA teaches you how to use the Baldrige framework and criteria to better understand your organization and help it achieve long-term success.
Process improvement professionals and organizational leaders in search of structures and processes that will improve customer service, workforce engagement, efficiency, innovation, strategy, and more should attend this workshop.
The Baldrige Performance Excellence Framework is a national model for performance excellence. Through questions, the Framework guides organizations to a systemic and integrated perspective of an organization’s process.
Baldrige 101: Criteria and Framework is an ideal starting point for organizations seeking a guide for systemic organizational improvement. The questions in the Baldrige Performance Excellence Framework are designed to reflect the leading edge of validated management practices. It is appropriate for all types of organizations, public or private, regardless of size and sector.
SPQA is affiliated with the national Baldrige organization and represents organizations in Virginia and the District of Columbia. The national Baldrige organization is the nation’s public-private partnership dedicated to improving the performance of U.S. organizations.
Let us help you with your performance excellence journey.
Join us on September 20, in Norfolk, VA, for a full day (8:30 – 5:00) of valuable learning. Consider sending a leadership team to maximize learning for your organization. Alternatively, if your organization is interested in training a team of 10 or more, consider a training program at your site; it is more cost effective and can be customized. If you are interested in such a training program at your site for your organization, please let me know email@example.com.
September 20 Training Details:
Location: World Trade Center, 101 Main Street, 5th Floor, Norfolk, VA 23510.
Cost: $195. Fee includes Baldrige Performance Excellence Framework, lunch, and training materials. You may pay via PayPal or request an invoice.
Register here for our September 20 Criteria training workshops.