J.R. Caskey Site Development – 2nd Cohort, 2017 When we were invited to participate in the SPQA ‘OTW’ program, I honestly had never heard of it before. I was honored to be chosen as one of six small businesses in the state of Virginia. I was intrigued by the unknown and always up for a…
Read MoreNational Security and Door
National Security and Door Corp. – 2nd Cohort, 2017 National Security & Door participated in the One’s To Watch Program that ran in 2017/2018. We are about a year removed from a hands-on active program participation. The techniques and methods presented in Baldrige for building a better business operation were excellent in nature. The task…
Read MorePerformance Signs, LLC – 1st Cohort, 2015
Quoted from a 2019 email – Going through the Baldrige Criteria challenged us to think about our company in ways that we had not considered. We had to remove ourselves from the company and look at it from a different perspective. This was both painful and rewarding. When we had to describe exactly how we…
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Voices from Participants
Organizations from the first and second Ones to Watch (OTW) cohorts shared some thoughts on their experiences with and the value of their participation in the Ones to Watch program. OTW is a collaborative initiative of the Commonwealth of Virginia, which selects small businesses for program participation, the department of Small Business Supplier Diversity, the…
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Henri Haskell
Henrisa (“Henri”) Tosoc-Haskell. As a Senior Leader at the United Network for Organ Sharing (UNOS), “Henri” is responsible for the internal quality efforts for the United Network for Organ Sharing (UNOS) and the external quality efforts nationally for the Organ Procurement Transplant Network known as the OPTN. As the organizational leader for quality, she provides…
Read MorePrograms, Services, and Costs
SPQA Programs, Services, and Costs Is your organization seeking more effective and efficient ways to achieve excellent results? The United States Senate Productivity and Quality Award (SPQA) for Virginia and Washington, DC, can help. SPQA is affiliated with the national Baldrige Performance Excellence Program (BPEP) and conducts training and workshops on the Baldrige Framework to…
Read MoreAward Program
The Award program is SPQA’s signature offering. In our over three-decade history, nearly 90 organizations have earned the prestigious Medallion Award. This Award is bestowed on behalf of our state senators and honors organizations that have achieved performance excellence following the national Baldrige Performance Excellence Framework. Applicants submit an application and receive a site visit…
Read MoreJulia Lent
Julia Lent is the Managing Director of Member and Chapter Services for the American Society of Landscape Architects. She oversees member recruitment and retention programs, leadership development, emerging professional and student programs, and chapter support activities. She transitioned to this position after 14 years in the Government Affairs Department. Julia was hired in 2001 to…
Read MoreJeff Lucas
Jeff Lucas is currently the Director for the Be Safe Program at the University of Virginia Health System. Be Safe is UVA’s signature program for becoming the safest place to work and receive care through implementation of a Lean Management System. Prior to joining UVA, Jeff spent 12 years at the National Institute of Standards…
Read MoreEric Fletcher
Eric Fletcher is the Immediate Past Board Chairman of SPQA, a volunteer position in which he provides leadership to Virginia and Washington D.C.’s premier performance excellence program. In his professional life, Eric serves as Senior Vice President of Strategy & Business Development at Mary Washington Healthcare, where he oversees corporate strategic and business development, marketing strategy, physician outreach,…
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