Join us for the Fall Baldrige Performance Excellence Conference

The 2019 Baldrige Fall Conference is a “must attend” event for business leaders who are looking for a proven methodology that can be tailored to meet their unique business objectives while sustaining a culture of continuous improvement. Join us for the premier, performance excellence conference for today’s leading-edge organizations. The conference, Tune Into Excellence, presented by…

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Baldrige Training 2019

Our one-day workshop is offered at least four times per year. This is a hands-on study of the most current Baldrige Framework and Criteria with participants sharing how they would respond to the criteria.  Our 2019 programs were held in Richmond and Alexandria and will be held in Lynchburg in August, and in Norfolk in…

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Training Opportunity: Lynchburg, VA, August 14

We teach you how to use the Baldrige Framework and Criteria to help your organization be competitive and achieve long-term success. Are you a process improvement professional or an organizational leader in search of structures and processes that incorporate improvement initiatives in the areas of risk, innovation, strategy, quality, process improvement, efficiency, customer and workforce…

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Mary Redd-Clary

Mary Redd-Clary, Ph.D. led numerous organizations and departments to continuous improvement as a director, manager, trainer, mentor, and coach over her professional government career with the Department of Navy and Department of Army. In her last position as Director of the Navy Voluntary Education Program (GS15), she supervised staffs in Navy College Offices located world-wide…

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Henri Haskell

Henrisa (“Henri”) Tosoc-Haskell. As a Senior Leader at the United Network for Organ Sharing (UNOS), “Henri” is responsible for the internal quality efforts for the United Network for Organ Sharing (UNOS) and the external quality efforts nationally for the Organ Procurement Transplant Network known as the OPTN.   As the organizational leader for quality, she provides…

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SPQA Programs, Services and Costs

  Is your organization seeking more effective and efficient ways to achieve excellent results? The United States Senate Productivity and Quality Award (SPQA) for Virginia and Washington, DC, can help. SPQA is affiliated with the national Baldrige Performance Excellence Program (BPEP) and conducts training and workshops on the Baldrige Framework to help organizations in their…

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Programs, Services, and Costs

SPQA Programs, Services, and Costs  Is your organization seeking more effective and efficient ways to achieve excellent results?  The United States Senate Productivity and Quality Award for Virginia and Washington DC (SPQA) can help. SPQA is affiliated with the national Baldrige Performance Excellence Program (BPEP) and conducts training and workshops on the Baldrige Framework to…

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Award Program

The Award program is SPQA’s signature offering. In our over three-decade history, nearly 90 organizations have earned the prestigious Medallion Award. This Award is bestowed on behalf of our state senators and honors organizations that have achieved performance excellence following the national Baldrige Performance Excellence Framework. Applicants submit an application and receive a site visit…

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Julia Lent

Julia Lent is the Managing Director of Member and Chapter Services for the American Society of Landscape Architects.  She oversees member recruitment and retention programs, leadership development, emerging professional and student programs, and chapter support activities.  She transitioned to this position after 14 years in the Government Affairs Department.  Julia was hired in 2001 to…

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Matt Smith

  Matt Smith has worked for Arlington Public Schools for over 20 years. He started as a Middle School science and math teacher and then led very early efforts to integrate technology and the Internet into student learning. He spent 9 years as a network analyst where he became a now outdated CNE (Certified Novell…

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